Contact us
Please contact your Meijer Pharmacy to learn more about text messaging.
Enrollment
Sometimes mobile carriers will block our text messages from reaching you. We send all texts from a number called a short code. Our short code is 53226.
Please contact your mobile carrier and ask them to remove the block on short code 53226 immediately. Afterward, please ask your local pharmacy to re-enroll you. You can also download our mobile app or visit our web pharmacy and register for text messaging. You should then begin to receive texts.
Your three digit code expires 72 hours after you sign up. If your code has expired, please contact your local pharmacy and ask to be re-enrolled. You can also download our mobile app or visit our web pharmacy and register for text messaging.
Please send only the three digits and nothing else in your text message.
Please disable any signatures you have attached to your text messages.
If none of the above works, please contact our customer support at averarx@mscripts.com.
Please send only the character y or Y and nothing else
in your text message.
Please disable any signatures you have attached to your
text messages.
If none of the above works, please contact our customer
support at averarx@mscripts.com.
There is no charge for text messaging service provided by your pharmacy. Any text message fees you have is tied to your mobile phone plan may be applicable. Please contact your mobile carrier if you have questions about your phone plan.
Our text messaging service does not require you to create an account. You can ask your pharmacist to enroll you in text messaging.
However, if you would like to use the mobile app or web application, you must create an account.
Yes, the same phone number can be used multiple times, but each person will need to be registered separately. Your pharmacist can assist in adding your family or you can download our mobile application or visit our web pharmacy at https://avera.medrefill.org/arweb/ and register your family.
Please reply to the message using only the command you
are trying to send. For instance, if you are trying to
manage your preferences, please send only the letter P
when you respond.
See the
commands you can
send to the system.
If you continue to receive an error message, please
contact our customer support
at averarx@mscripts.com.
We're sorry for the inconvenience. You can try placing
the refill request again by replying to any of our texts
with the prescription number located on your
prescription bottle.
Alternatively, you can
download our mobile app or visit our web pharmacy at https://avera.medrefill.org/arweb/
and place your refill request.
If none of the above results in a successful refill, our
system could be temporarily having network connectivity
problems. Please call the pharmacy and place an order on
the phone.
All our message are sent using automated technology. Our
system does not expect a response to a pick up
notification. Therefore, it generates an error message.
This error is not related to your prescription or its
status.
Should you need any assistance, please contact our
customer support at averarx@mscripts.com.
You have 10 days to respond to a refill reminder. If 10 days elapse, you can manually send a refill request by texting the prescription number on your prescription bottle in reply to any text from our pharmacy.
We're sorry for the inconvenience. If this issue continues, please contact your pharmacy or our technical support for assistance.
Yes, you can. Please download our mobile app or visit our web pharmacy at https://avera.medrefill.org/arweb/ to create an account. Once your account is created, you can go to the "Reminders" tab to set up reminders to take your medications.
Yes, you can, but you must respond to each message individually. For example, if you get two messages, and the first says “Respond with 1 to refill” and the second says “Respond with 2 to refill”, you should reply with 1, and then press send. Then, respond with 2 and press send. Both your refills will be placed.
We're sorry for the confusion. We do not send texts
related to multiple prescriptions at once.
Some phone carriers may group multiple texts as a single
big text. In that case, please respond to each
prescription individually. You’ll see a unique number
associated with the refill for each prescription. For
example, the first reminder might say “Respond
with 1 to refill” and the second might say “Respond with
2 to refill”. You should reply with 1, and then press
send. Then, respond with 2 and press send. Both your
refills will be placed.
If you are still having trouble, please contact our
customer support at averarx@mscripts.com and we’ll be
happy to help you.
In the refill reminder text for the medication, there
will be two numbers you can text back in response to the
message (the text will say something like: "Reply 1 to
fill, 9 for no more reminders.”) If you respond to the
text with the second number (e.g. “9”), and that will
stop any additional refill reminders for that
prescription.
Note that if you do later refill that prescription, the
refill reminders will restart again the next time it is
time to refill.
If you want to permanently stop text reminders for all
medications and as well as any other types of text
messages from the pharmacy, you can simply text back
"Stop" in response to any text.
If you accidentally stopped a reminder for a
prescription, you can reactivate reminders by filling
the prescription. The next time it is due, you will
receive a reminder again.
To fill the prescription manually, you can reply to any
of our texts with the Rx number located on your
prescription bottle.
Nothing is required, however you can click on the link present in your Pre-fill text message to see the list of prescriptions that we plan to have ready for pick up.
You can make the following changes to your order:
- Change the pickup date for an individual item or all items.
- Cancel an individual item or the entire order.
- Call your pharmacy if you would like to change your pick up location.
If you don’t want to make any changes, then no action is required. We’ll let you know when your order is ready.
Changing pickup date is only allowed within a specific date range relative to your original pickup date. You cannot select a new pickup date that's too early or too far off from the original pickup date. The calendar tool shows only those dates that are eligible.
If a prescription is canceled, we will remove the item from Pre-fill Communication Program. We will add the item again in the future if you fill it again.
Please contact your pharmacy if you want to undo the cancellation.
You have 2 days to make any changes. Accessing the link after this time means that we have started processing your order and you can no longer make any changes. You should receive a notification from us to let you know when your order is ready.
For any questions, please contact your pharmacy.
This could happen due to multiple reasons:
- The selected pickup date is not within the acceptable date range. To resolve this, you can select a different pickup date and try again.
- We could be facing some temporary network issues or our servers may be temporarily unable to process your request. You should try again and if the problem persists, wait for some time before retrying.
Feel free to contact your pharmacy anytime.
The link expires at midnight the day after you receive your initial text.
Most packages arrive within 3 days of shipping. We will ship your order with enough time to arrive.
For security reasons, we will only ship directly to your address on file. To change or update your shipping address, please call us at (605) 322-8300.
Most packages arrive within 3 days of shipping. We will ship your order with enough time to arrive so that you do not run out of medication.
If you’d like to change your time zone, please reply
with 'P' to any of our text messages from your
registered mobile number. You will receive a text with a
link to a website where you can change your
preferences.
You can also easily manage your preferences by
downloading our mobile app or visiting our web pharmacy at https://avera.medrefill.org/arweb/.
- Once you’ve registered, go to ‘Account’
- Choose your time zone.
Note that our mobile application will automatically detect your time zone when you log in, and ask if you’d like to change it if you are in new time zone.
Unregister
If you want to permanently stop messages about all medications, you can simply send ‘Stop’ in response to any text from us.
No worries, you can contact your local pharmacy and ask
to be re-enrolled. Or contact our customer support
at averarx@mscripts.com.
Alternatively, you can also
download our mobile app or
visit our web pharmacy at https://avera.medrefill.org/arweb/
and register for text messaging.
You can send the below commands in response to any of our texts or to 53226.
| Refill a prescription |
<Rx number> |
Just reply to any of our texts with the Rx number located on your prescription bottle and we'll refill your prescription. Example: 1234567 or 123456789012. |
| Unsubscribe | stop | Sending STOP in reply to any of our texts will unsubscribe you from the service. |
| Get the app | app | This will send you a link to our mobile web application so you can manage your prescriptions, set reminders to take them and manage preferences. |
| Get help | help | Sending HELP will link you to this website and supply our support phone number. |
| Manage your preferences | P | This will send you a link to our mobile preferences site, where you can change your settings and view your prescription list. |
- ACS Wireless
- Alltel
- All West Communications US
- Appalachian Wireless
- AT&T
- Bluegrass Cellular
- Boost (iDen)
- Boost Unlimited (CDMA)
- Breakaway Wireless US
- Cablevision
- Carolina West
- Cellcom
- Cellular One of East Central
- Cellular One of Montana (MTPCS)
- Cellular One of NEPA
- C-Spire
- Centennial Wireless
- Chariton Valley Cellular
- Cellular
- Chat Mobility US
- Cincinnati Bell
- CTC US
- Cricket Communications
- Duet Wireless
- Element Wireless
- Epic Touch US
- Farmers Mutual Telephone Co US
- GCi Communications
- Golden State Cellular
- Illinois Valley Cellular
- Inmix Wireless
- Inland Cellular
- MetroPCS
- Mobi PCS Wireless US
- Mosaic Telecom US
- Nex-Tech Wireless
- Nextel
- Northwest Missouri Cellular US
- nTelos Wireless
- Nucla-Naturita Telephone Co US
- Panhandle Telecommunications US
- Peoples Wireless US
- Pioneer Cellular US
- Plateau Mobile3
- Revol Wireless US
- Silver Star Wireless
- Snake River PCS US
- Sprint
- Sprocket Wireless US
- Strata Networks US
- Syringa Wireless US
- Thumb Cellular
- T-Mobile
- Union Wireless US
- United Wireless
- U.S. Cellular
- Verizon Wireless
- Virgin Mobile USA
- Viaero Wireless
Some things you should know
- To cancel SMS/text service, you can text STOP to 53226 from your mobile phone at any time.
- Message and data rates may apply. You can receive a maximum of 50 text messages per month.
- The mscripts Pharmacy Terms of Service is available at: http://avera.mxterms.com/tos.
- The mscripts pharmacy privacy policy is available at http://avera.mxterms.com/privacypolicy.
- The Avera Pharmacy privacy policy is available at:http://www.avera.org/patients-visitors/privacy-policy/.
Visit our web pharmacy
Link to Web Pharmacy: